Management Craft

Claire Hughes Johnson

Former COO of Stripe who built its operating discipline from 160 employees to over 7,000; previously a vice president at Google for twelve years running self-driving and Google Apps.

Fact sheet

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operator
Links

Scaling People: Tactics for Management and Company BuildingBook · 2023Stripe's former COO on the operating systems a high-growth company needs as it scales from dozens to thousands of employees, written as a tactical playbook.Scaling People: Tactics for Management and Company BuildingBook · 2022Johnson's operating manual for building and managing high-performance teams at scale, distilled from leadership roles at Google and Stripe.

Keep learning

Skill vs. WillToolSplits a performance problem into skill and will, then names the fix for each case: assign, teach, diagnose, or reassign.